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Island Reels Casino, a US-friendly online gambling platform, is under scrutiny following a test that revealed significant delays in Bitcoin withdrawals. This test, part of the “From the Players for the Players” project, highlighted inefficiencies that are causing concern among players who prefer using cryptocurrencies for quick cashouts.
A Detailed Look at the Withdrawal Process
The tester, identified as Red Apple, began by depositing $250 (0.00379250 BTC) via Coinbase on April 24, 2024. Shortly after, they requested a $100 (0.001609 BTC) withdrawal. The initial steps seemed promising, with the tester submitting necessary KYC documents, including a passport image, selfie with ID, utility bill, and deposit screenshot on April 25, 2024.
However, complications arose when the verification process extended beyond the standard 24-48 hours, taking a total of 15 days. Despite follow-up emails on April 29 and May 6, the tester did not receive verification confirmation until May 9. This delay surpassed the typical processing time expected by players and outlined in the casino’s terms.