Island Reels Casino’s Bitcoin Withdrawal Delays Raise Concerns

Island Reels Casino, a US-friendly online gambling platform, is under scrutiny following a test that revealed significant delays in Bitcoin withdrawals. This test, part of the “From the Players for the Players” project, highlighted inefficiencies that are causing concern among players who prefer using cryptocurrencies for quick cashouts.

A Detailed Look at the Withdrawal Process

The tester, identified as Red Apple, began by depositing $250 (0.00379250 BTC) via Coinbase on April 24, 2024. Shortly after, they requested a $100 (0.001609 BTC) withdrawal. The initial steps seemed promising, with the tester submitting necessary KYC documents, including a passport image, selfie with ID, utility bill, and deposit screenshot on April 25, 2024.

However, complications arose when the verification process extended beyond the standard 24-48 hours, taking a total of 15 days. Despite follow-up emails on April 29 and May 6, the tester did not receive verification confirmation until May 9. This delay surpassed the typical processing time expected by players and outlined in the casino’s terms.

Players generally favor Bitcoin for its reputation as the fastest method for online casino cashouts. Yet, in this instance, the tester had to wait until May 14, 2024, to receive the withdrawal, totaling a 21-day waiting period. This significant delay questions the casino’s efficiency and adherence to its stated timelines.

Island Reels Casino, marketed as a safe, secure, and fair platform, offers various gaming options powered by Realtime Gaming and Spinlogic Gaming. These include slots, table games, video poker, and specialty games. Despite this variety and the inclusion of flexible banking options like cards and cryptocurrencies, the withdrawal delays overshadow these features.

Exploring the Casino’s Features

The platform promotes a diverse range of incentives, such as cashback offers and welcome packages, alongside a 4-tier Loyalty Program. Customer support is accessible through live chat, email, and telephone, and the site includes a comprehensive FAQ and a responsible gambling section.

Island Reels Casino operates under Number1Affiliates, a group managing several other brands, including Lion Slots Casino, Vegas2Web Casino, and Platinum Reels Casino, among others.

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96

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Overall Rating

92

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The tester, already a registered member, bypassed the sign-up process and directly deposited funds. Deposit methods available include VISA debit and credit cards, various cryptocurrencies like Bitcoin, Litecoin, Ethereum, and USD Coin, and a Money Rewards Card. The minimum deposit is $10 for cryptocurrencies and €25 for credit/debit cards, with instant processing times.

The casino’s terms state that a minimum verification deposit of $25 is required for new players wishing to withdraw winnings from no-deposit bonuses or if no deposit was made in the last 90 days. Additionally, accounts inactive for 180 days are deemed inactive, potentially leading to balance reductions unless reinstated upon customer request.

Gameplay and Withdrawal Experience

The tester’s gaming session included titles like Paddy’s Lucky Forest, Halloween Treasures, Robin Hood’s Riches, Doragon’s Gems, and Spooky Wins, before moving on to Asgard Deluxe, The Mariachi 5, and T-Rex II.

After deciding to cash out $100 via Bitcoin, the tester encountered a protracted verification process. Despite multiple follow-ups, the tester only received confirmation and the subsequent payment well beyond the expected timeframe, indicating a lack of efficiency in the casino’s processes.

The investigation into Island Reels Casino’s Bitcoin withdrawal process reveals significant inefficiencies, highlighting a major disadvantage for players seeking quick cashouts. The delay in processing and the extended verification period breach the casino’s own rules, raising concerns about their operational reliability.

Players should be aware of these potential delays, particularly given the history of similar issues with other casinos under the same management group.

Source: “Island Reels Casino Test Report: Should Players Wait 21 Days to Withdraw $100 in Bitcoin?!”, latestbingobonuses.com, May 31, 2024.